Complaints Process — Sentry Capital

This is an interim complaints summary. The final complaints policy, contact details and escalation route (including any FAIS Ombud details) are subject to Compliance approval before release.

How to lodge a complaint

If you are dissatisfied, please submit the details through our contact form or the channel provided in your onboarding correspondence. Include your name, contact details and a description of the matter.

How we handle it

We acknowledge receipt and record the complaint.
We investigate and aim to resolve it fairly and promptly.
We communicate the outcome and any next steps.

Escalation

If a complaint relating to a financial service is not resolved to your satisfaction, you may be entitled to escalate it to the relevant statutory ombud. The applicable escalation contact will be published here on approval.